Effective date: 1 January 2026
A1 Renovations is a home renovation business based in Cape Town, South Africa. We respect your privacy and handle your personal information carefully. This policy explains what we collect, why we collect it, how we use it, and the choices you have. It applies to our website and to the renovation services we provide. We follow South African privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Information We Collect
When you contact us for a quote or book a renovation, we collect your name, phone number, email address, and the property address where the work will happen. If you request a quote, we also collect details about your project, such as the rooms involved, your budget range, and any photos or plans you share with us.
When you use our website, we collect basic technical information like your IP address, browser type, the pages you visit, and the time of your visit. We collect this through cookies and similar tools. We only collect information that helps us respond to you, prepare accurate quotes, and improve how our website works.
How We Use Information
We use your contact details to reply to your enquiry, schedule site visits, send quotes, and keep you updated while your renovation is underway. We use your project details to plan the work, order materials, and give you an accurate price.
We use website data to understand which pages people find helpful and to keep our site secure and working properly. We do not sell your personal information to anyone, and we do not use it for unrelated marketing without your consent.
Cookies and Tracking
Our website uses cookies to remember your preferences and to measure how visitors use the site. Cookies are small text files stored on your device. They help pages load faster and let us see which services people are most interested in.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as well, but you can still contact us by phone or email.
Analytics and Third-Party Tools
We use trusted analytics tools to see how people find and use our website. These tools collect information such as page views, time on site, and general location. This data is aggregated and does not identify you personally.
We may also use third-party services for things like online forms or scheduling. These providers only receive the information needed to perform their function, and they are required to protect it. We do not allow them to use your information for their own marketing.
Data Sharing and Disclosure
We share your information only when it is needed to complete your renovation. This includes sharing your name, contact details, and project address with trusted suppliers, delivery teams, or subcontractors who work on your project. They only receive what they need to do their part.
We may also share information if the law requires it, such as in response to a valid legal request or to protect the rights and safety of our team, our clients, or the public. We do not sell, rent, or trade your personal information.
Data Retention
We keep your personal information for as long as we need it to provide our services and to meet our legal and accounting obligations. For most renovation projects, we keep project records for up to five years after the work is completed.
When we no longer need your information, we delete it securely or remove anything that could identify you. If you ask us to delete your information and we are not required by law to keep it, we will do so.
Data Security
We protect your personal information with reasonable technical and organisational safeguards. This includes limiting access to your details to team members who need them, using secure systems for storage and communication, and keeping our devices and accounts protected.
No method of sending or storing information is completely secure. We work hard to keep your data safe, and if a breach ever affects your personal information, we will notify you and the relevant authorities as required by law.
Your Rights
You have the right to ask what personal information we hold about you, to ask us to correct anything that is wrong, and to ask us to delete information we no longer need. You can also object to how we use your information or ask us to restrict certain uses.
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable time and in line with POPIA. You also have the right to complain to the Information Regulator of South Africa if you are unhappy with how we handle your information.
Children’s Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us their information, please contact us and we will delete it.
If a renovation project involves a child’s bedroom or play area, we only collect the information needed to complete the work, and we do not use it for any other purpose.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page now and then so you always know how we protect your information. If we make a significant change, we will make it clear on our website.
Contact Information
If you have questions about this policy or want to exercise your privacy rights, please contact us. We are happy to help.
You can reach us by WhatsApp us, by email at jryluis837@gmail.com, or by post at A1 Renovations, Cape Town, Western Cape, South Africa. We will do our best to respond promptly.